We’re With You Every Step of The Way
No matter what your connectivity needs are, BAI Connect is here to support you.
I needed wifi set up fast and Mitchell in sales was a huge help! He helped me set up an appointment on a Saturday, The technician Manny was very efficient and professional. He set up the router in no time. I love when I call the customer service line, I actually talk to a human! It’s not an automated line like other companies that takes forever to get to another person on the other end. Would definitely recommend.
Great service and conversation with Andrew! He arrived early for the appointment, but communicated beforehand to ensure it was ok. He was in and out, offering to assist with device connections before leaving and ensured we had the phone number for customer service line in case we needed it. Shortly after he left, there were some connectivity issues, but the team was able to correct it within 8 minutes of being on the call. Service recovery is often more important than the initial service. Great job! We are also renting a router, pictured with the review. Easy $10 per month or you can supply your own router.
This is more of a review for the installation technician than BAI. Jesus was on-time, fast, courteous and very thorough. He found an alternative method to get us connected on his first visit despite multiple damaged cables installed by the general contractor. Thank you! Fast up and down bandwidth so we can continue working and attending class remotely.
Both Alan who arranged the set up of my service and Andrew who performed my installation were excellent. Both were accommodating and helpful. I was able to get my service installed in one day, even during the pandemic, which is a level of responsiveness that is rare these days. Andrew was courteous, knowledgeable and efficient. He completed the set up in practically no time and made sure that all of my equipment was working properly before he left. I was treated like my business with the company matters. I am extremely pleased.