You Deserve the Best Internet Provider
No matter what your connectivity needs are, BAI Connect is here to support you. We are committed to being the best internet provider there is!
Hugo R was incredibly professional and kind. He took the time to answer my questions and when I was still confused he went in depth which made me feel comfortable. Highly recommend Hugo R again he was on time, communicated effectively, highly knowledgeable, and professional.
After calling to check, Axel actually arrived EARLY (unheard of in the realm of service providers) and finished the installation in just 30 minutes, while I had budgeted an hour. Was super efficient, friendly, and knowledgeable. Answered all my questions and made sure everything was set up properly. Couldn't be happier! Another great service appointment! Manny Alvarado arrived early and got me set up quickly when I moved apartments. Customer service is really top-notch at all levels. Thank you!
So far so good! Andrew Jackson (lol) came to set up my service yesterday. He was early, but they’d called in advance to say he was running early and asked if he could come earlier, which I thought was super nice! It’s great that there are service appointments, rather than service time windows. Andrew worked efficiently and was very nice and helpful. So far, very happy with my service. Update from 2.5 years later: Andrew was my installation person again! He again provided excellent service. They do have a service window now, in lieu of appointments, but Andrew was very communicative (both in voicemail and text) about estimated time of arrival. The windows are short periods too (2 hours) which is nice. Still happy with BAI!
After our office suffered from spectrum related misery, Jonathan Greenholtz arrived like a knight in shining armour to save the day. When we thought we had no choice but to deal with awful speeds and reliability from the cable company, BAI was able to provide lightning fast (and stable) speeds to keep our business up and running. Great service from their installation and tech teams to help us get up and running quickly. Always great service and friendly support.