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BAI Connect Internet

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Alexander Rocha did amazing job today and he was such a nice person. He set up everything super fast and it works great. Thank you much for the great service!

Austin S.
4/25/2024

Alexander gave the quickest service ever! Amazing installation process. Great staff, great equipment. Love it!

Fara M.
4/16/2024

Andrew Jackson did a great job, as always. I couldn't watch my TV's
For over 6 weeks and at age 88, TV is my lifeline to the world.
Andrew diagnosed a difficult
Problem and then fixed it, for which I am extremely grateful. And he did it all in a polite, pleasant way.
Andrew is an outstanding employee!

Judith K.
4/16/2024
Customer for 10 Years BAI Connect is one of the best internet providers I've ever had. I have been a customer with them for almost 10 years and now would have to make any decision on where I move based on whether BAI serves the area. The customer service is also excellent. Dion was extremely helpful with a connection issue I was having and helped me determine it was an issue with the transfer software. Thanks again Dion!

Rob H.
4/10/2024

Amazing service! Andrew J. is such a great guy, efficient and knowledgeable, very communicative! The whole thing took less than 10 mins… he’s the best!

Zhengzheng W.
4/09/2024

Dion really saved the day. I was without internet and the first person said I couldn’t get a technician out for 3 days. I scheduled the appointment anyways and then got a call from Dion about 15 min after hanging up. He was able to fix it over the phone within a few minutes. I’m so thankful I didn’t have to miss out on work.

Jessa B.
3/28/2024
Andrew Jackson (aka Andrew J.) was incredibly prompt, helpful, and communicative. He arrived right as expected and took the time to explain the work he was doing. My issue was solved within 20min and my internet is working faster than ever. Thanks Andrew!

Greg H.
3/22/2024

Andrew was not only helpful and timely, he was friendly, too! He had on protective slippers on his shoes, which was great being that I have a huge plush rug in the area he needed to be in. We briefly chatted about music, and he gave me some pointers on hardwiring my devices as well as helped me remove a panel from my entertainment center to avoid having to move it again! 6/5.

Asia M.
3/06/2024

Was pleasantly surprised today. I had scheduled an appointment for a technician to come out to upgrade my Wifi router in hopes of improving my speed. When Andrew arrived today, his professionalism was immediately evident. He dedicated time to thoroughly explain the process and went above and beyond to ensure the setup was executed flawlessly, providing me with the optimal speed.

Kam
3/06/2024

Andrew came to help us fix our internet and he was really prompt in identifying the issues to getting us up and running! Our appointment must’ve only taken less than 30minutes. This is compared to calling Linksys directly on customer support for over 3 hours yesterday along with over 1 hour on the phone with BAI connect. Thanks Andrew!

I also noticed that he put on shoe covers before coming in and that was also greatly appreciated 🙂

James Hoe

7/26/2023