BURBANK

I had the pleasure of having Juan Gaytan come to my home to fix an internet issue, and I couldn't be more satisfied with his service. He was punctual, professional, and extremely knowledgeable. Juan quickly diagnosed the problem and explained everything clearly. He worked efficiently and made sure everything was running smoothly before he left. It's rare to find someone so dedicated and thorough. I really appreciate his help and would highly recommend him to anyone needing tech support!

Andrew Jackson from BAI Connect was absolutely phenomenal! He was punctual, professional, and provided amazing service from start to finish. Not only did he handle everything efficiently, but he also went above and beyond to make sure the entire experience was smooth and unforgettable. It's rare to come across someone so dedicated and detail-oriented—Andrew truly set the bar high. Highly recommend!

Andrew, our tech, came and smoothly installed our internet and DirectTV. Made the process easy, quick, and enjoyable. He is very professional. I appreciate his hard and diligent work. Thank you for setting everything up and making it a seamless process.

Andrew J and Willie N were GREAT technicians. They provided swift and timely service while immediately diagnosing the issue. Outstanding professional and people skills, dually knowledgeable about the systems they service. Highly recommend.

Juan G. is an excellent technician! He is very informative, accommodating and provided the best customer service. I’ve been having ongoing issues with my WiFi disconnecting and he came in and fixed it quickly. The WiFi now has a strong connection and is fast. He did a great job, very much appreciated.

Willie was absolutely amazing! He came to my apartment for almost 2 hours and solved all my problems I've been experiencing since moving in. He took his time and explained everything to me which I really appreciated. Couldn't be happier and glad everything got resolved.

Great service. So happy to be able to have increased speed to my internet. My technician Andrew J was wonderful. He worked fast, was knowledgeable and explained everything I needed to know.

I'm a very happy customer! Juan Gaytan was our installer. He arrived right on time and wore shoe covers, which I really appreciated. The installation went smoothly without any issues. The price is much cheaper than Spectrum, and the speed is also faster. It's been four days, and the experience has been great. I highly recommend BAI Connect!

BAI Connect is wired in my building, so I didn't have much of an option when choosing my internet company (the only other alternative was quite expensive). I was not very keen to go with them because of the average reviews from other users, but I have no complaints at all because the service has been great. Any technical issues I've had have been sorted quickly and efficiently, and I would recommend the company if you are in similar circumstances to me: two people who are not heavy users, but one of us works from home, and we watch TV most nights.

This is not what prompted me to write a review, though! I changed apartments within the building complex last week and had the amazing Hugo R as my technician. He was not only quick to resolve the issues, knowledgeable and respectful of my space (he even wore protection in his shoes because I had just cleaned the floor). He was also very kind, and I enjoyed talking to him while we waited for the internet to be ready. Thank you again, Hugo, for making the experience great!