Top Rated Internet, TV and Phone for Santa Monica
BAI Connect offers a full suite of services for both residential and commercial customers. No matter what your connectivity needs are, BAI Connect has got you covered.
Stream, Surf and Skype all at the same time with our reliable, lightning-fast Internet up to 1 Gig!
We work and live in the cities that we serve so that we can better assist our customers.
We’re one of the highest rated Internet providers! Don’t take it from us, just check our our reviews.
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Great service and conversation with Andrew! He arrived early for the appointment, but communicated beforehand to ensure it was ok. He was in and out, offering to assist with device connections before leaving and ensured we had the phone number for customer service line in case we needed it. Shortly after he left, there were some connectivity issues, but the team was able to correct it within 8 minutes of being on the call. Service recovery is often more important than the initial service. Great job! We are also renting a router, pictured with the review. Easy $10 per month or you can supply your own router.
So far so good! Andrew Jackson (lol) came to set up my service yesterday. He was early, but they’d called in advance to say he was running early and asked if he could come earlier, which I thought was super nice! It’s great that there are service appointments, rather than service time windows. Andrew worked efficiently and was very nice and helpful. So far, very happy with my service. Update from 2.5 years later: Andrew was my installation person again! He again provided excellent service. They do have a service window now, in lieu of appointments, but Andrew was very communicative (both in voicemail and text) about estimated time of arrival. The windows are short periods too (2 hours) which is nice. Still happy with BAI!
After calling to check, Axel actually arrived EARLY (unheard of in the realm of service providers) and finished the installation in just 30 minutes, while I had budgeted an hour. Was super efficient, friendly, and knowledgeable. Answered all my questions and made sure everything was set up properly. Couldn't be happier! Another great service appointment! Manny Alvarado arrived early and got me set up quickly when I moved apartments. Customer service is really top-notch at all levels. Thank you!