SANTA MONICA

Had a great experience with the technicians Jeff V. and Jesus who came by today to troubleshoot my internet issue. They were friendly and took the time to make sure everything was working properly before they left. I really appreciated their professionalism and thoroughness. Thank you!

Willie did a terrific job. He was very polite patient and knowledgeable. He gave us great advice and explained everything clearly. He was punctual and efficient. We would gladly use him again

As a current property manager, our property uses the rover managed WiFi which has been great throughout my time. It was intuitive and simple to use with their portal. Regardless, their residential account manager, Marlen Flores, did an onsite visit in case there was anything I did not know. They were friendly and easy to reach out to. They taught me a lot of extra details that I did not realize which was insightful.

Andrew and Jeff were great. Andrew the lead man, was knowledgeable, thorough, courteous, and professional. He troubleshot the issue beyond what was required, cleaned up the prior installer's messy job, explained the technology and hardware,(even issues that were not Bel Air's), understood the peculiarities of my building so as to make sure the installation would be trouble free and reliable. I would consider him a valued representative of your company.

Yusef was phenomenal with support over the phone, and was able to schedule a remote service activation for me super quickly. They make it really easy to transfer service if you move apartments too. I've been using BAI internet for over 5 years now and have never had outages that lasted more than a minute or so. Can't recommend them enough.

I had the pleasure of having Juan Gaytan come to my home to fix an internet issue, and I couldn't be more satisfied with his service. He was punctual, professional, and extremely knowledgeable. Juan quickly diagnosed the problem and explained everything clearly. He worked efficiently and made sure everything was running smoothly before he left. It's rare to find someone so dedicated and thorough. I really appreciate his help and would highly recommend him to anyone needing tech support!

Andrew Jackson from BAI Connect was absolutely phenomenal! He was punctual, professional, and provided amazing service from start to finish. Not only did he handle everything efficiently, but he also went above and beyond to make sure the entire experience was smooth and unforgettable. It's rare to come across someone so dedicated and detail-oriented—Andrew truly set the bar high. Highly recommend!

Andrew, our tech, came and smoothly installed our internet and DirectTV. Made the process easy, quick, and enjoyable. He is very professional. I appreciate his hard and diligent work. Thank you for setting everything up and making it a seamless process.

Andrew J and Willie N were GREAT technicians. They provided swift and timely service while immediately diagnosing the issue. Outstanding professional and people skills, dually knowledgeable about the systems they service. Highly recommend.