WE’LL BE IN TOUCH SOON

First time using BAI/Zentro Internet and frankly until recently had never heard of it. Because I work from home, fast and reliable internet was my main concern. So far I have not been disappointed with the speed and reliability. Jeff V, the technician who installed the router, was professional and helpful when I asked for a unique user name and password, unlike some other widely known companies that hand customers how-to instructions or point to a website and bail. He was also good at letting me know via text when he would arrive, no waiting at home for hours checking the time. I highly recommend BAI/Zentro Internet.

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and clearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port.

He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat!

Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service! 💪🔥

Best Install ever!!
Jeff V. was amazing! He actually showed up earlier than my appointment time and got everything set up incredibly fast. Super clean, respectful, and thoughtful the whole time. He made changing my WiFi name and password feel effortless, and he didn’t leave until he made sure everything was working perfectly. He even took the time to explain that there’s a charge for service visits if you’re on the $10 monthly plan—something no one else ever mentioned. Truly above and beyond. Great guy and a total professional. Highly recommend!

Jeff was so nice!! Happy Holidays Jeff V!!!!

I had such a great experience with my internet installation!
The morning after I scheduled the setup, technician Andrew M. arrived right on time. I wasn’t able to be home during the appointment, but he communicated directly with the apartment management, got access to the unit, and completed the setup smoothly. He also kept me updated and explained everything kindly and clearly.

It was such a relief to have someone so professional and helpful.

Jeff was amazing! He helped me install my Wi-Fi and did an excellent job. He was very professional, patient, and knowledgeable. Even though the process took quite a while, he stayed the whole time and made sure everything worked perfectly before leaving. Really appreciate his great service — highly recommended!

Jeff V came over to fix my Wi-Fi and did an outstanding job. He was extremely courteous and respectful of my space, taking the time to clearly explain what the issue was and how he resolved it. I really appreciated how patient he was walking me through each step and making sure everything was working perfectly before leaving. It’s rare to meet such a professional and kind technician — thank you, Jeff, for your excellent service!

Excellent service!! Jeff V installed my new internet and got me set up with even slightly faster speeds than advertised and at a fraction of the price I was paying with my old company. He was extremely professional, friendly, and helpful. Could not have had a better experience.

Outstanding Service from Sal M at BaiConnect!

I recently encountered an issue with my internet, and Sal M from BaiConnect provided exceptional service in resolving it. When Wi-Fi wasn't working as expected, I requested a more reliable ethernet connection, and Sal not only fixed the immediate problem but also took the time to recommend the best router and other essential components for a more stable setup.

What really stood out was how Sal went above and beyond the original troubleshooting appointment. He patiently showed me how to run speed tests and even guided me through setting up the new router. His expertise and thoroughness ensured that I was fully equipped to manage the new setup on my own.

Sal’s professionalism and dedication to delivering excellent service left me extremely impressed. I highly recommend Sal M and BaiConnect for anyone in need of top-tier tech support and guidance. Truly outstanding!

We requested internet service and Andrew J. came the next morning. He installed the modem very quickly and kindly walked me through how to set up the app on my phone. The whole process was smooth and fast — now we have Wi-Fi in our new home! Thank you so much, Andrew!