WE’LL BE IN TOUCH SOON

Jeff was my service technician today and he was absolutely the best, a true professional who is very knowledgeable and kind soul. Customer service is tough job not everyone can do it but when companies hire people like Jeff they’ve gained a valuable asset and I hope BAI/Zentro knows that. Thank you for aligning yourself with top tier employees because it’s great for business and your brand. - Noho Arts District resident

Jeff V was polite, personable, timely, communicative and a good conversationalist. He was a little early (which I am NOT mad at), and he went directly to work while setting up the instillation for internet. I would say within 15– maybe, maybe 30 minutes the gorgeous fellow was done and out the door. He helped set a positive tone for my day, as my last two days with the movers were— unpleasant. Thanks Jeff.

Sal installed my Wi-Fi and was extremely kind and professional. The installation was completed quickly, and he clearly knew exactly what he was doing. His work was very efficient and skillful. Overall, an excellent experience and highly recommended.

Jeff from BAI was absolutely fantastic. After dealing with ongoing Wi-Fi issues, he came over and immediately took the time to thoroughly diagnose what was going on and clearly explain the root of the problem in a way that actually made sense. He didn’t rush the visit at all and walked me through multiple options to fix the issue, including preventative solutions to avoid future problems.

Jeff was right on time, extremely professional, patient, and genuinely invested in helping us get the best possible outcome. It’s rare to find someone who not only fixes the problem but also takes the time to educate you and make sure you feel confident moving forward. This was easily the best service experience I’ve had with BAI — huge thanks to Jeff for going above and beyond.

Jeff V did a great job installing my router. He was professional, on time, and worked quickly. Everything was set up smoothly, and the whole process was easy. I’d definitely recommend him to anyone needing help with their setup.

First time using BAI/Zentro Internet and frankly until recently had never heard of it. Because I work from home, fast and reliable internet was my main concern. So far I have not been disappointed with the speed and reliability. Jeff V, the technician who installed the router, was professional and helpful when I asked for a unique user name and password, unlike some other widely known companies that hand customers how-to instructions or point to a website and bail. He was also good at letting me know via text when he would arrive, no waiting at home for hours checking the time. I highly recommend BAI/Zentro Internet.

Andrew M did an excellent job with our Wi-Fi installation. He was professional, punctual, and very knowledgeable. He explained everything clearly, made sure the connection was fast and stable, and double-checked that all devices were working properly before leaving. The whole process was smooth and stress-free. Highly recommend Andrew M if you want reliable and efficient service!

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and clearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port.

He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat!

Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service! 💪🔥

Best Install ever!!
Jeff V. was amazing! He actually showed up earlier than my appointment time and got everything set up incredibly fast. Super clean, respectful, and thoughtful the whole time. He made changing my WiFi name and password feel effortless, and he didn’t leave until he made sure everything was working perfectly. He even took the time to explain that there’s a charge for service visits if you’re on the $10 monthly plan—something no one else ever mentioned. Truly above and beyond. Great guy and a total professional. Highly recommend!

Jeff was so nice!! Happy Holidays Jeff V!!!!