How Can We Help?
BAI Connect Internet
Sales
For new service and upgrades,
contact our inbound sales team
Mon-Fri: 7am – 6pm PST
Sat-Sun: 8am – 5pm PST
Email:
sales@baiconnect.com
Call:
833.889.2626
Account Setup:
shop.baiconnect.com
Customer Support
For any service questions,
contact our support team
Available 24/7
Email:
support@baiconnect.com
Call:
833.889.2626
Send a Help Ticket:
baiconnect.com/support
Billing
For any billing questions,
contact our billing team.
Mon-Fri: 8am – 5pm PST
Pay Portal Registration:
connect.ebizcharge.net/BAIConnect
Email:
billing@baiconnect.com
Pay Online & FAQ:
baiconnect.com/payment-portal
Service questions
For any service questions,
contact our support team
Available 24/7
Email:
support@baiconnect.com
Call:
833.889.2626
Send a Help Ticket:
baiconnect.com/support
Other Questions
Please contact DIRECTV directly for questions regarding programming or your DIRECTV bill.
Phone:
866.258.8766
Moving Out?
Before move out, DIRECTV accounts must be canceled directly with DIRECTV. BAI Connect cannot assist with canceling DIRECTV accounts.
Please reach out at 866.258.8766 and they
will provide information on returing the equipment.