WE’LL BE IN TOUCH SOON

Jeff V and Yusuf were really helpful, communicative and nice! We were able to get an appointment scheduled last minute and Jeff V was really good and efficient at handling everything! I was really impressed with how he set everything up! 5/5

Had a great experience with the service technician, Bolivar, who installed my internet router. They were on time, professional, and got everything set up quickly. Connection works perfectly—super smooth process from start to finish. Highly recommend!

Amazing service and such a breeze! Andrew was such a pleasure to work with and had great manners. He walked me through everything and made sure I understood everything and had no questions. Thank you Andrew!

This is my first time using BAI Connect and I was really impressed right away because someone answered the phone right away. Yes, I real person answered once I got to the correct department. I was really impressed with that. I didn’t have to wait for several minutes listening to music or an automated recording. Yusef was awesome. Help me set up my account and take care of everything. He was very friendly and took time to ensure my questions were answered. I never once felt rushed.

Hugo R. was really knowledgeable and helpful while he was installing my new router. He had so many tips and was patient while walking us through everything we needed to do to get set up before he left. Throughout all of the chaos of moving, he definitely made this process the best part of it all!

Andrew J provided excellent service for my Internet installation! He was friendly and communicative, while working swiftly to get me set up. He also provided some advice on if I wanted to change my router configuration. Was pleased to have him as my technician

Scheduling my install with BAI Connect was easy and they were able to come out the next business day. Andrew J. was the name of the technician who came to my apartment to do the install. He was thoughtful and thorough. A real professional; punctual, considerate, efficient, and knowledgeable. He went out of his way to ensure everything was in working order and that I was fully adept with new technology before he left. I couldn’t ask for a better customer experience.

We had the best experience with BIA’s tech, Juan Gaytan, this afternoon. We thankfully got our new home’s connection issue resolved within 24 hours and were so pleased with Juan’s service. We were given a schedule time between 3 pm and 6 pm and Juan so kindly called us at 2:45 to let us know he was on the way. Once he arrived, he quickly got to work and even fixed a few wiring issues left from the previous owner! We definitely appreciate the tips and pointers he gave and would gladly request him back if we need any other tech support!

Just signed up with Bai connect. Andrew J was the technician who came to install the hardware. He did a great job. He was very efficient. He was quick, knew his work and everything’s working well. We should always be so fortunate as to have an Andrew J delivering great customer service.