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Both Alan who arranged the set up of my service and Andrew who performed my installation were excellent. Both were accommodating and helpful. I was able to get my service installed in one day, even during the pandemic, which is a level of responsiveness that is rare these days. Andrew was courteous, knowledgeable and efficient. He completed the set up in practically no time and made sure that all of my equipment was working properly before he left. I was treated like my business with the company matters. I am extremely pleased.

thumb Sheryl L. Carter

Hugo R was super cool - he replaced our old router, wall-mounted it and cleaned up the Ethernet spaghetti coming out of the cable box. He also explained the benefit of hard-wiring some devices and how to test the ports in the different rooms. Thanks again, Hugo!

thumb RJ Vinalon

After our office suffered from spectrum related misery, Jonathan Greenholtz arrived like a knight in shining armour to save the day. When we thought we had no choice but to deal with awful speeds and reliability from the cable company, BAI was able to provide lightning fast (and stable) speeds to keep our business up and running. Great service from their installation and tech teams to help us get up and running quickly. Always great service and friendly support.

thumb Jesse Guth

Our technician, Andrew Jackson was actually early for our scheduled appointment 👍🏼And couldn’t have been more courteous, professional and efficient. He walked us through every he was doing and ensured we were aware of the 12-24 hour download/upload process (I forgot which) for the receivers to provide all of its data and functionality. He even confirmed we had the contact number should the need arise. Couldn’t have been more satisfied with the service provided!

thumb S V