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I needed wifi set up fast and Mitchell in sales was a huge help! He helped me set up an appointment on a Saturday, The technician Manny was very efficient and professional. He set up the router in no time. I love when I call the customer service line, I actually talk to a human! It’s not an automated line like other companies that takes forever to get to another person on the other end. Would definitely recommend.
So far so good! Andrew Jackson (lol) came to set up my service yesterday. He was early, but they’d called in advance to say he was running early and asked if he could come earlier, which I thought was super nice! It’s great that there are service appointments, rather than service time windows. Andrew worked efficiently and was very nice and helpful. So far, very happy with my service. Update from 2.5 years later: Andrew was my installation person again! He again provided excellent service. They do have a service window now, in lieu of appointments, but Andrew was very communicative (both in voicemail and text) about estimated time of arrival. The windows are short periods too (2 hours) which is nice. Still happy with BAI!
Our technician, Andrew Jackson was actually early for our scheduled appointment 👍🏼And couldn’t have been more courteous, professional and efficient. He walked us through every he was doing and ensured we were aware of the 12-24 hour download/upload process (I forgot which) for the receivers to provide all of its data and functionality. He even confirmed we had the contact number should the need arise. Couldn’t have been more satisfied with the service provided!